Terms and Conditions

Kaylas Cookies LLC

Terms & Conditions

Updated November 1st , 2024

~Payment due.

You pay, I bake! Nonrefundable 50% deposit is due 48 hours after booking.  So that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win win for all of us!

~No show = no cookies.

These cookies are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart - we'll donate to a family in need. Need to reschedule your order? Please reach out 4 days prior to your pickup time.

~Refunds

I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, I cannot offer refunds as your cutter order has likely already been placed. But the good news - you get the cookies!

~Delivery Clause

All orders are pick-up only. Delivery can be an option if you live within 15 miles of the pick-up location with an additional fee of $5! I love a good drive (bonus if the drive is past a 7Brew🧋).

~Pickup Dates and Times

Delivery and pick up times are set upon ordering. This is because other customers need their cookie fix too! We have bulk pickup dates to accommodate most schedules - so put that cookie pickup in your calendar!

~Change Cutoff

Decisions are tough! But we're here to help. Order changes can be made until 7 day before pick up. After that, all change requests will be under consideration and a small fee will apply.

~Inspiration

Thanks tons for bringing those inspo pictures! They're just that - inspiring. But your cookies may not be perfect replicas - we'll try to keep it close.

~In a hurry?

While I can't accommodate all last minute orders, I will make my best effort too. Orders placed with a turnaround time of under 5 days will require a rush fee of $10.

~Price Adjustments

All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best tasting cookies to my clients. This also means I can't honor old pricing (because the local grocery store won't honor their old flour prices - darn it).

~Product Photography

Say Cheese! We create replicas of client orders to photograph these pretty sweet lookin' sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me.

~Copycats

Copyrighted images (think Star Wars and Peppa Pig) are protected, and I won't be able to replicate them exactly as they are in their shows (who wants cookie controversy, right?). We can always make a similar look with different color palettes- so let’s talk!

~Pictures are worth a thousand words

But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also - cookies in photos may not be true to size! (which is a bummer, I'd frankly love to eat an 8.5x11 in cookie)

~Eenie Meenie Order Minimums(that didn't rhyme - I'm a baker not a poet).

I require a minimum order of 1 dozen! Need fewer? Stay tuned for a popup shop announced on my Facebook page!

~It's All Yours Now

Once you pickup your order (thanks again, by the way), what happens to your cookies, and car doors (I hate door dings) is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from the parking lot cart returns.

~Ship Shape!

As much as I'd love to hand delivery each and every batch - unfortunately, I often need the help of USPS. I do my best to package these cookies for a rough ride, but broken cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also - while I ship Priority, I can't guarantee that "rain sleet snow or hail" won't delay your order. Refunds can't be offered - but know that they're on their way. Once tracking information is provided, claims for lost orders can be placed with USPS.

~No Ghosts (I'm easily spooked).

👻 To get your order juuust right, I'll need you to reply to my messages within 24 hours - otherwise, I may just have to wing it (I'm good at wiggin' it - just ask my eyeliner). Questions for me? Please give me about 24 hours to reply - I'm usually covered in dough.

~Achoo! Allergies?

Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I can't always accommodate allergy-conscious orders. Please do reach out - I may have a perfect referral for ya!

~Cottage Food Laws.

This has been made in a home kitchen not inspected by Arkansas. Our kitchen is not nut free, egg free, dairy free, gluten free. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*

~In Sickness and in Health.

While death will never do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully far reaching.

👍 Pay means Yay. Once you've submitted (awesome) payment for your (awesome) order because you're awesome, you're accepting the above terms. Which is awesome because my cookies are awesome. Awesome